Remote Assistance

Powered by CrossLoop

If you have been directed to come to this web address by one of our Support Technicians, please click on the link below:

Click here to download CrossLoop Setup

More Instructions:

You can get up and running with CrossLoop in under 2 minutes. Simply download and install the application and it will automatically configure itself to your network environment.

PC Requirements

CrossLoop requires Windows 98 or later, 128 MB RAM or greater, 2 MB hard drive space and a broadband internet connection.

Step 1.
Click CrossLoop Setup to start downloading and installing CrossLoop.

Step 2.
Click “Run” in each window that appears.

 

 

 

 

Step 3.
Follow the simple installation instructions to install CrossLoop on your computer.

Step 4.
When you get to the end of the installation, make sure “Launch CrossLoop” is checked, and click “Finish”.

Step 5.
The CrossLoop program will open with this window. Click on “Share”.

Step 6.
Enter your first name in the “Name” box. Read the access code to the technician, and click connect.

Once the Technician connects, he will be able to control your computer and manually assist you with your problem.